- Frequently Asked Questions
Frequently Asked Questions
- How long does shipping take?
- Will I be contacted about my order?
- Can I change the thread colors, fabric colors, or font?
- Can I ship items to a different address?
- Will you include a gift message?
- Do you combine shipping?
How long will it take to make my order? TOP
All custom items are created after payment has been received (or cleared). Please allow up to 7-10 days* for your order to be fully complete and prepped for shipping.
Orders are completed in the order that they are received. If you are in a hurry,April Michelle Designs offers a rush fee of $15. This bumps your item in line, guarantees that it will be ready for shipping in 3-5 days. This does NOT upgrade your shipping option (you will need to purchase shipping upgrade).
How long does shipping take? TOP
Once shipped you will receive an automated email. Single items are usually shipped via First Class Mail (3-6 days), Priority (2-3 days) shipping is available. Please plan your orders accordingly to insure your items arrive in a timely manner. Once items have left my studio, April Michelle Designs is not responsible for the shipment.
Will I be contacted about my order? TOP
I usually only contact buyers if there is a problem or question with the order. If you have placed an order with me and have not heard from me, assume that everything is fine and on schedule.
During the order process buyers will typically receive two or three emails from AMDesigns.
- Order receipt
- Production Completion
- Shipping Notice
Can I change the thread colors, fabric colors, or font? TOP
Absolutely! - just contact us to share your ideas.
Can I ship items to a different address? TOP
Yes, please enter the recipient’s address in the address section at checkout.
Will you include a gift message? TOP
Yes, if you're shipping this as a gift, then I will include a gift note. Please enter the message in the comments section. I will copy and paste the message and print on a note card in a nice font, then include it with your gift.
Do you combine shipping? TOP
Yes! Shipping costs will be combined automatically when individual listings are added to your cart and purchased in the same transaction.
If you need to split shipping, then please place separate orders based on the shipping address.